Morningstar Reviews

Do not use this service it is useless. I paid for premium membership but none of the tools worked wasted my money. I sent several emails complaining but nothing was done. They offered me one-month complimentary extension to my premium account as compensation but that did not work either.

8 times I have attempted to unsubscribe and 8 times my request has been ignored, ZERO STARS MORE SUITABLE

April 2021. Really want access to the Morningstar analysis, but setting up an account is incredibly hard. I had a free US account, looked at the UK version and decided it made more sense to use. Although both sites use the same user credentials, my US account was recognised but not the UK. It would not allow me to set up an account on the UK side (saying my email address was already in use, but would not allow me to reset my password). Only resolved with two phone calls.
That was the start... now trying to sign up to the Premium service. Impossible, put in all details but just keeps redirecting to a blank sign up form. More phone calls, talking to someone who is just there to answer calls not provide assistance. Waiting for a call back. Useless useless useless. How in this day and age can it be so difficult to sign up for a subscription and give money to a company!!!
Looking at alternative competitors.

The Canadian version of the Premium platform is useless. Graphs don't work, it is not possible to import trades, the interface is beyond dated, even your profile information section is broken.
Don't waste your money, this tool needs a MAJOR overhaul before providing any value for portfolio management.

Hopeless. Hopeless. Hopeless. Signed up for a Premium subscription for their UK site, twice. Tried to use their x-ray tool, but couldn't get it to work. Kept on getting a runtime error. Tried to access securities through the stock screener, using three different browsers and couldn't. Took multiple screenshots, phoned numerous times, wrote numerous emails. At one stage, I granted their tech team access to my laptop to take screenshots of the problems. No-one got back to me with feedback. In other phone calls they told me that the developers were working on the x-ray issue, and that's the last I heard of that problem. Three weeks down the line I cancelled my membership. Got sick and tired of writing emails, taking screenshots, phoning, being put through the Mumbai office, etc etc.

Tried to get a premium trial but the payment system wouldn't accept any of my cards so I didn't even start it. 14 days later they tried to take money from my account. I wrote to them explaining that I hadn't had the trial because their IT had failed. The "help" centre sent me a stock response saying they always take money after the trial period has ended and that I couldn't have a refund, but they would turn off the auto renew. They then closed the help ticket so I couldn't reply to tell them that they hadn't bothered to read my original email.

I have rang the UK Morningstar head office number in London (as per Google search) and tried various options such as zero to speak to reception, 2 to speak to help with the website and on all four occasions my call has been cut off before speaking to anybody. I then called a sales telephone number for Morningstar which ended up in Mumbai, I explained my problem and then the line went dead. I rang back again and explained the problem to the Mumbai office for a second time and they did not seem particularly bothered that my phone call kept getting cut off. I then tried to sign up to the Premium service as Morningstar no longer allow Financial Express access to the their fund research sheets, hence forcing us to subscribe to a service with them but the website gave a message stating that it was experiencing issues creating the premium subscription so was unsuccessful. So far I have wasted an hour and have got absolutely nowhere. Zero customer service, that is if you can get through and not get cut off. Amazing to think Morningstar charge fund management groups to interview them and publish their results only to make these result nigh-on-impossible for Financial Advisers to access.

I have been a Morningstar Premium customer for 10+ years. This morning the company had a major software problem dropping at least my account update (not sure how many more). This is the 4th problem with my Premium account - the prices are right, the shares are right, but my daily portfolio calculations and totals did not work. In addition, there are no "look back" tools (what was my account on 12/31/19 vs now) but it is "in development".
I'm done - Personal Capital rates #1 in the five surveys I've read - Morningstar only rates #3 in one. I canceled this morning and we'll see how it goes at Personal Capital.

Great resource for traders. They offer excellent content for investors of all skill levels.

I opted for a free 14 day trial service in good faith. Managed to cancel within the 14 days and guess what, they still took my money! Avoid, avoid, avoid.

Great clearing company, keeps you informed online and on the phone if that's what you prefer, great company.

It is the most frustrating website and annoying customer service experience.
I paid for a premium service and I spent most of my time waiting for pages to
to load or refresh away from 404 and 500 messages. The website is slow slow slow
And the advertising is continuous. But most recently I am seeing some really
strange website behaviour , pages loading with continuous popups, interstitial advertising etc.
The search bar only works from the home page. The cache apparently has to be cleared every few days….The list goes on and on.
I need a financial website I can trust and Morningstar is not it.
I cancelled my account, I sent an email explaining why and they sent me a standard “its your browsers fault” email back.
I sent an email asking not to be contacted again and they sent another email back to me.
I think they enjoy angering consumers; It’s obvious they don’t read consumers emails.
Don’t waste your money.